Refund Policy
1. Scope
This policy applies to paid assembly, reconciliation, and review engagements with Workspace Cedarcore Co., Ltd. It does not apply to third-party services or software obtained outside our engagement process.
2. Deposit refunds
A 40% deposit is required to begin assembly after scope confirmation.
Full deposit refund if we cancel the engagement or cannot begin within the agreed timeline due to our capacity constraints.
Partial deposit refund if you cancel before we begin active assembly work (before export normalization starts). A ₩50,000 intake processing fee is deducted to cover the intake call and scope documentation.
No deposit refund once active assembly work has begun — including export normalization, on-chain verification, or reconciliation tracing.
3. Balance payments and deliverables
Final balance is due upon delivery of agreed deliverables. If you dispute deliverable quality, notify us within seven business days of delivery. We will review against the agreed scope statement.
If deliverables materially fail to meet agreed scope, we will either complete a revision at no additional charge or refund the portion of fees attributable to uncompleted scope items.
4. Revision rounds
One revision round is included in standard engagements. Additional revision requests beyond the included round are quoted separately. Revision work does not qualify for refunds once the revision deliverable is accepted.
5. Cancellation by client
Before work begins: deposit refund minus ₩50,000 intake processing fee.
After work begins: no refund of deposit; balance may be adjusted if partial deliverables are agreed upon by both parties.
No-show on intake call: rescheduling is free once. Repeated no-shows forfeit the intake slot; a new deposit may be required to rebook during peak season.
6. Rescheduling
Intake calls may be rescheduled with at least twenty-four hours notice without penalty. Assembly timelines adjust accordingly.
7. Rush engagements
Rush fees are non-refundable once rush assembly has started, even if filing deadlines pass due to factors outside our control (for example, delayed export submission by the client).
8. Non-refundable items
- Completed deliverables accepted by the client
- Intake processing fees after intake completion
- Rush surcharges after rush work begins
- Third-party costs incurred on your behalf (wire fees, courier services) unless engagement is cancelled before those costs are incurred
9. Processing time
Approved refunds are processed within fourteen business days to the original payment method. International wire refunds may require additional banking days.
10. Refund requests
Email hello@workspace-cedarcore.click with your engagement reference, payment date, and reason for the request. We acknowledge requests within two business days.
Workspace Cedarcore Co., Ltd.
Office 8, 24 Demo-ro, Seo-gu, Incheon 00000
+82 32 0000 5364